Privacy Policy – Al Mithaq Investment

At Al Mithaq Investment, we place the utmost importance on protecting our clients’ privacy and are fully committed to transparency regarding how we collect, use, and store your personal information.

By using our website or services, you agree to this policy and understand how we process your data.

Information We Collect

Personal Information

  • Full name
  • Email address
  • Phone number
  • Residential address
  • Copy of ID card or passport
  • Proof of residence documents

Platform Usage Data

  • IP address
  • Device and browser type
  • Activity on the platform (such as orders, analytics, alerts)

    How We Use Your Data

    • To open and activate your trading account
    • To securely process financial transactions
    • To send important account or market notifications
    • To comply with regulatory and compliance requirements (KYC/AML)
    • To enhance the user experience on the platform

    Data Protection

    • End-to-end encryption during transmission and storage
    • Security systems to prevent unauthorized access
    • Regular review of internal security policies

    Data Sharing

    • Government regulatory authorities (upon legal request)
    • Payment service partners (for processing deposits and withdrawals)
    • Technical infrastructure providers (under strict data protection agreements)

    Cookies

    We use cookies to enhance your browsing experience and analyze performance. You can adjust your browser settings to refuse cookies; however, some website features may not function properly.

      Your Rights as a User

      • Request a copy of your data
      • Update or correct your data
      • Request deletion of your data (subject to legal limitations)
      • Object to the use of your data for marketing purposes

      Data Retention

      We retain your data only for as long as necessary to provide our services or as required by regulatory and tax laws.

        Changes to the Privacy Policy

        We may update this policy from time to time. You will be notified via email or through the website if any significant changes occur.

          Contact Us

          If you have any questions about this Privacy Policy or data protection practices, please contact us via email, phone, or by visiting our official office in the Sultanate of Oman.